Frequently Asked Questions

Lagom is a Swedish word which means not too much, not too little - just right. It's a concept of finding balance in all aspects of life.

LAGOM is operated from Australia. Thus, our products are offered in Australian Dollars. However, to serve our customer worldwide, we have a currency converter on the upper right corner of our website which will allow you to see our products estimated price in various currencies. Please note that currently we only allow for Australian Dollars at the Check Out.

We ship to most countries in the world. However, there are some exceptions due to legal restrictions or shipping carrier limitations. The list of restricted countries may change depending on world events, but for now, we don’t ship to the following destinations: Crimea, Luhansk, and Donetsk regions in Ukraine Russia Belarus Ecuador Cuba Iran Syria North Korea Due to the impacts related to the Covid-19 pandemic and other unrelated service disruptions, our shipping carriers also don’t offer international shipping to the following countries (last updated on Oct 26, 2022): Afghanistan Aruba Bhutan Cayman Islands Chad Laos Libya Mongolia Papua New Guinea Samoa Solomon Islands South Sudan Timor-Leste Turkmenistan Yemen

You’ll receive a tracking link via email when your order ships out. If you encounter any issues or have any questions about your tracking or shipment, please don't hesitate to Contact Us.

We understanding that you can make mistake sometimes. Since our products are specifically made for you, there's a small production before our products are ship to you. If you entered a wrong address at checkout, you can still change it while we are in production phase. Please Contact Us.However, once your order is out for delivery, we can’t guarantee the possibility of changing any information. In some cases, the local post can still make the delivery depending on the recipient address error. If they can’t deliver your shipment, they’ll send it back to our facility. Then you’ll need to confirm the changed address for reshipping the package within 30 days.

We use PayPal as our secure payment platform provider. However, PayPal account is not required to complete the payment. All you need is a credit or debit card. To pay without PayPal account, 1. At Checkout page, under Payment section, choose PayPal. 2. Once you select Place Order, you'll be redirected to PayPal page. Here, you'll have option to either log in to your PayPal account or choose 'Pay with a Card' if you do not have an account or do not want to use PayPal account. 3. Please fill in your payment information at the next page. You'll have an option to 'Continue as a Guest' at the end of the page.

You can apply your promo code either at your Cart page; or at Checkout page.

While our webpage only offers standard shipping, we understand that in some circumstances, you may want to have our product earlier. Depending on the product, final destination, and the phase of the order, we may be able to upgrade your shipping to express shipping. Please reach out to us via Contact Us page or our Email address to see if this is available for your order as soon as you place an order with your order number. Please note that your phone number is required during checkout for Express shipping to allow the courier to contact you. Note, express shipping cost and time may vary depending on our courier. This is on case by case basis.

Because our products are made specifically for you, there are 2 parts to your delivery time which is production time and shipping time. Our average production time is 2–5 business days for non-apparel products and 2–7 business days for apparel products. The estimated shipping time is calculated according to our historical shipping data for deliveries to your area or selling region. However, the estimated delivery time is just an estimate, it’s not a guarantee. You can receive the order past the EDT for reasons, e.g. shipping-related delays. We work our hardest to meet our delivery estimates. If you’re ever in a situation where you haven’t received the order and it’s past its estimated delivery time, please allow a few more days. If you still haven’t received your order, please get in touch with us through Contact us page so we can look closer into your situation.

Sometimes there is a lack for the tracking information to show up in carrier's system. This may take up to 48 hours for domestic shipment and longer for international shipments.

If your order’s estimated delivery time has passed and you still haven’t received it, please wait a day or two. Shipments can get delayed for reasons we can’t predict. We understand it’s frustrating to deal with late shipments and is doing our best but sometimes, we can't control the logistic. If you still haven’t received your order, please Contact Us to let us know about your delayed shipment and we’ll do our best to help you out.

In some cases, we may need to split an order into multiple shipments for the following reasons: Product packaging. Some of our products are individually packaged to protect their shape and provide extra cushion and durability. Fulfillment location. Since we operate globally, in some instances, your product may be fulfilled by different partners or facilities so we’ll ship the products separately in this case.

We're so sorry to hear that you're having issue with your order. To help us resolve this for you quickly, please Contact us within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

We're so sorry to hear that you're having a problem with your order. Please Contact us with your order number, and any other details you may have about your order. We may ask for your help such as confirming that the shipping address was correct. It would also be good to double-check with your local post office to try locating the lost order. Once everything is all confirmed, we'll ship a replacement order for you! You can check out our Return Policy for up-to-date details about reshipments. Note, for packages lost in transit, all claims must be submitted no later than 25 days after the estimated delivery date. Please note that this does not cover the case where the tracking information states an order was delivered.

We're so sorry to hear that you're having problem with the order. In this case, unfortunately, there isn't much we can help with. The best way is to contact the carrier to understand if there's any additional information. For instance, there might be cases where the delivery person left the package in an unexpected location. For example: "Left under the table on the back porch." Please do not hesitate to contact us if you have further information. Although we will have limited capability to help in this case, we're happy to support you.

To maximize our flexibility to address your needs, we are operating online and globally. Thus, we do not have a storefront for pick up. All orders are shipped directly to your desired location.

To ensure we can reach you in the most timely manner, we have productions in various places to serve our customer around the globe. Thus, there may be variation in the packaging. In addition, some items utilizes special packing materials to ensure that it is delivered to you safely and in the best condition.

For an early estimation, you can refer to an estimated delivery time which is provided in Delivery section of product page. Once the product is shipped, you will receive shipping information which contains a more accurate estimated delivery date from our courier. Please note that our products are made on demand, specifically for you as soon as you place an order to reduce overproduction. Because of this, it generally takes us a bit longer to deliver it to you.

We work with an on-demand order fulfillment company with facilities worldwide!

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

Before getting in touch with us, please help us out by doing the following: Check your shipping confirmation email for any mistakes in the delivery address Ask your local post office if they have your package Stop by your neighbors in case the courier left the package with them If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, please Contact Us with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Because our products are made specifically for you, in general, we don’t offer returns and exchanges, but if there’s something wrong with your order, please Contact Us and we'll do our best to address your concern. You can find more information in our Shipping & Return page.

Refunds are only offered to customers that receive the wrong or damaged items. If any of these apply, please Contact us within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at [insert your support email here] within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

All items in our catalog are vegan i.e. free of animal products. For eco-friendly products, they are made of at least 70% organic or recycled materials, or such material blends. Currently, that includes, but is not limited to, organic cotton, recycled cotton, recycled polyester, recycled nylon, and organic cotton/recycled polyester fabric blends. We work with suppliers that produce high-quality products that last through many washes, keeping print colors vibrant and the fabric soft. This will ensure you will have long lasting products which reduces waste. We're also operating globally where most orders are delivered within the same region they’re produced in meaning faster shipping times and lower shipping costs, and it also helps with reducing CO₂ emissions produced when transporting orders. Products available in the same region are shipped together whenever possible. This helps our customers save money and is much better for the environment.

Our product is made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions! Traditional retailers produce items before putting them up for sale, so they’re always manufactured in bulk to save money. In contrast, we only makes products when an order is placed, limiting our stock to items that already have a buyer. This lets us avoid the overproduction that is widespread in the rest of the industry. Unsold stock is usually thrown out or burned, with fashion retailers alone wasting 92 million tons of textile each year.